Privacy Through Anonymisation in Large-scale Socio-technical Systems: Multi-lingual Contact Centres across the EU
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author = {Cevenini, Claudia and Denti, Enrico and Omicini, Andrea and Cerno, Italo},
booktitle = {Internet Science. 3rd International Conference on Internet Science (INSCI 2016): Openness, Collaboration and Collective Action},
chapter = 25,
dblp = {conf/insci/CeveniniDOC16},
doi = {10.1007/978-3-319-45982-0_25},
editor = {Bagnoli, Franco and Satsiou, Anna and Stavrakakis, Ioannis and Nesi, Paolo and Pacini, Giovanna and Welp, Yanina and Tiropanis, Thanassis and DiFranzo, Dominic},
eisbn = {978-3-319-45982-0},
iris = {11585/562456},
isbn = {978-3-319-45981-3},
issn = {0302-9743},
keywords = {Socio-technical systems; Contact centres; Anonymisation; Privacy},
location = {Firenze, Italy},
month = {12-14~} # sep,
pages = {291--305},
publisher = {Springer International Publishing},
scopus = {2-s2.0-84986203603},
series = {Lecture Notes in Computer Science},
title = {Privacy Through Anonymisation in Large-scale Socio-technical Systems: Multi-lingual Contact Centres across the {EU}},
url = {http://link.springer.com/10.1007/978-3-319-45982-0_25},
volume = 9934,
wos = {000389030700025},
year = 2016
}