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5 5  = BIg Speech data analytics for cONtact centres (#bison()) =
6 6  
7 7  (% id="main-view" style='float:left;width:73%;padding-right:10px;' %)(((
8 8  Contact centers (CC) are an important business for Europe: 35,000 contact centers generate 3.2 Million jobs (~~1% of Europe’s active population). A typical CC produces a wealth of multilingual spoken data that is nowadays mined by humans (CC agents and supervisors) or by rudimentary technical means.
9 -<p/>
10 -#bison() consortium plans to bring significant innovations in three areas: (1) basic speech data mining technologies (systems quickly adaptable to new languages, domains and CC campaigns), (2) business outcome mining from speech (translated into improvement of CCs’ Key Performance Indicators) and (3) CC support systems integrating both speech and business outcome mining in user-friendly way.
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7 +
8 +BISON consortium plans to bring significant innovations in three areas: (1) basic speech data mining technologies (systems quickly adaptable to new languages, domains and CC campaigns), (2) business outcome mining from speech (translated into improvement of CCs’ Key Performance Indicators) and (3) CC support systems integrating both speech and business outcome mining in user-friendly way.
9 +
12 12  The project will produce two prototypes: smallBison (end of the 1st year) will be a functioning system for real, though limited, deployment and user feedback collection. bigBison (end of the project) will include full range of capabilities and be fully integrated with CC hardware and software infrastructure.
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14 14  Generation of business outputs will be demonstrated on real data.
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16 16  Business indicators and values for the market were instrumental for the definition of the project and will be crucial for project execution.
17 -<p/>
18 -#bison() consortium is composed of eight players with complementary skills. Two end users running large CC operations (EBOS, Atento) are generating user requirements and are ready to deploy the prototypes immediately in real scenarios. Phonexia (the coordinator), Brno University of Technology and Telefónica I+D are experts in speech data mining &mdash; from R&D, data processing to developing products placed on the market.
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14 +
15 +BISON consortium is composed of eight players with complementary skills. Two end users running large CC operations (EBOS, Atento) are generating user requirements and are ready to deploy the prototypes immediately in real scenarios. Phonexia (the coordinator), Brno University of Technology and Telefónica I+D are experts in speech data mining – from R&D, data processing to developing products placed on the market.
20 20  Telefónica Móviles is an expert in business outcome mining and MyForce is a skilled Contact Center hardware and software integrator. CC data involve a number of legal issues, therefore, the University of Bologna (with significant experience in regulatory and legal aspects) complements the consortium.
21 21  )))
22 22  
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25 - ####
26 - <div style='background:grey;margin-left:-4px;margin-right:-4px;padding-right:4px;'><b>Name</b></div>
27 - <small>
28 - <div>//(Acronym)// #bison()</div>
29 - <div>//(Full Title)// BIg Speech data analytics for cONtact centres</div>
30 - </small>
31 - ####
32 - <div style='background:grey;margin-left:-4px;margin-right:-4px;padding-right:4px;'><b>Type</b></div>
33 - <small>
34 - <div>//(Funding Authority)// Horizon 2020</div>
35 - <div>//(Call)// H2020-ICT-2014-1</div>
36 - <div>//(Topic)// ICT-15-2014 &mdash; Big data and Open Data Innovation and take-up</div>
37 - <div>//(Type of action)// Innovation Action</div>
38 - <div>//(Grant Agreement No.)// 645323</div>
39 - <div>//(Duration)//2015-2017</div>
40 - </small>
41 - ####
42 - <div style='background:grey;margin-left:-4px;margin-right:-4px;padding-right:4px;'><b>Links</b></div>
43 - <small>
44 - <div>//(Official Site)// http://bison-project.eu</div>
45 - </small>
46 - </div>
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19 +**Name**
20 +//(Acronym)// BISON
21 +//(Full Title)// BIg Speech data analytics for cONtact centres
22 +**Type**
23 +//(Funding Authority)// Horizon 2020
24 +//(Call)// H2020-ICT-2014-1
25 +//(Topic)// ICT-15-2014 &mdash; Big data and Open Data Innovation and take-up
26 +//(Type of action)// Innovation Action
27 +//(Grant Agreement No.)// 645323
28 +//(Duration)//2015-2017
29 +**Links**
30 +//(Official Site)// http://bison-project.eu

BISON Data

— full name

Big Speech data analytics for contact centres

Links

Official  |  CORDIS  |  UniBo

Framework

— programme

H2020-EU.2.1.1.4. – Content technologies and information management: ICT for digital content, cultural and creative industries

— topic

ICT-15-2014 — Big data and Open Data Innovation and take-up

— call

H2020-ICT-2014-1

Funding

— funding scheme

IA – Innovation action

— grant no.

645323

— overall budget

€ 4097952,50

— overall EU contribution

€ 3090824,50

— UniBo EU contribution

€  296875,00

Schedule

— duration

36 months

— start date

1 January 2015

— end date

31 December 2017

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