Changes for page BISON

From version 3.1
edited by Nazzareno Pompei
on 10/12/2020 16:19
Change comment: Uploaded new attachment "BISONLogo.pdf", version 1.1
To version 5.1
edited by Andrea Omicini
on 26/11/2021 12:57
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3 -1 BIg Speech data analytics for cONtact centres (#bison())
3 += BIg Speech data analytics for cONtact centres (#bison()) =
4 4  
5 -<div id="main-view" style='float:left;width:73%;padding-right:10px;'>
6 -Contact centers (CC) are an important business for Europe: 35,000 contact centers generate 3.2 Million jobs (~1% of Europe’s active population). A typical CC produces a wealth of multilingual spoken data that is nowadays mined by humans (CC agents and supervisors) or by rudimentary technical means.
5 +(% id="main-view" style='float:left;width:73%;padding-right:10px;' %)(((
6 +Contact centers (CC) are an important business for Europe: 35,000 contact centers generate 3.2 Million jobs (~~1% of Europe’s active population). A typical CC produces a wealth of multilingual spoken data that is nowadays mined by humans (CC agents and supervisors) or by rudimentary technical means.
7 7  
8 -#bison() consortium plans to bring significant innovations in three areas: (1) basic speech data mining technologies (systems quickly adaptable to new languages, domains and CC campaigns), (2) business outcome mining from speech (translated into improvement of CCs’ Key Performance Indicators) and (3) CC support systems integrating both speech and business outcome mining in user-friendly way.
8 +BISON consortium plans to bring significant innovations in three areas: (1) basic speech data mining technologies (systems quickly adaptable to new languages, domains and CC campaigns), (2) business outcome mining from speech (translated into improvement of CCs’ Key Performance Indicators) and (3) CC support systems integrating both speech and business outcome mining in user-friendly way.
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10 10  The project will produce two prototypes: smallBison (end of the 1st year) will be a functioning system for real, though limited, deployment and user feedback collection. bigBison (end of the project) will include full range of capabilities and be fully integrated with CC hardware and software infrastructure.
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12 12  Generation of business outputs will be demonstrated on real data.
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14 14  Business indicators and values for the market were instrumental for the definition of the project and will be crucial for project execution.
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16 -#bison() consortium is composed of eight players with complementary skills. Two end users running large CC operations (EBOS, Atento) are generating user requirements and are ready to deploy the prototypes immediately in real scenarios. Phonexia (the coordinator), Brno University of Technology and Telefónica I+D are experts in speech data mining &mdash; from R&D, data processing to developing products placed on the market.
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15 +BISON consortium is composed of eight players with complementary skills. Two end users running large CC operations (EBOS, Atento) are generating user requirements and are ready to deploy the prototypes immediately in real scenarios. Phonexia (the coordinator), Brno University of Technology and Telefónica I+D are experts in speech data mining – from R&D, data processing to developing products placed on the market.
18 18  Telefónica Móviles is an expert in business outcome mining and MyForce is a skilled Contact Center hardware and software integrator. CC data involve a number of legal issues, therefore, the University of Bologna (with significant experience in regulatory and legal aspects) complements the consortium.
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21 -<div id="sidebar" style='float:right;width:25%;'>
22 - <div id="sidebox" align="right" style='background:silver;padding-left:4px;padding-right:4px;'>
23 - ####
24 - <div style='background:grey;margin-left:-4px;margin-right:-4px;padding-right:4px;'><b>Name</b></div>
25 - <small>
26 - <div>~~(Acronym)~~ #bison()</div>
27 - <div>~~(Full Title)~~ BIg Speech data analytics for cONtact centres</div>
28 - </small>
29 - ####
30 - <div style='background:grey;margin-left:-4px;margin-right:-4px;padding-right:4px;'><b>Type</b></div>
31 - <small>
32 - <div>~~(Funding Authority)~~ Horizon 2020</div>
33 - <div>~~(Call)~~ H2020-ICT-2014-1</div>
34 - <div>~~(Topic)~~ ICT-15-2014 &mdash; Big data and Open Data Innovation and take-up</div>
35 - <div>~~(Type of action)~~ Innovation Action</div>
36 - <div>~~(Grant Agreement No.)~~ 645323</div>
37 - <div>~~(Duration)~~2015-2017</div>
38 - </small>
39 - ####
40 - <div style='background:grey;margin-left:-4px;margin-right:-4px;padding-right:4px;'><b>Links</b></div>
41 - <small>
42 - <div>~~(Official Site)~~ http://bison-project.eu</div>
43 - </small>
44 - </div>
45 -</div>
19 +**Name**
20 +//(Acronym)// BISON
21 +//(Full Title)// BIg Speech data analytics for cONtact centres
22 +**Type**
23 +//(Funding Authority)// Horizon 2020
24 +//(Call)// H2020-ICT-2014-1
25 +//(Topic)// ICT-15-2014 &mdash; Big data and Open Data Innovation and take-up
26 +//(Type of action)// Innovation Action
27 +//(Grant Agreement No.)// 645323
28 +//(Duration)//2015-2017
29 +**Links**
30 +//(Official Site)// http://bison-project.eu