Conversation and conversational systems: their history, directions, and dangers.
course of the deck
used in the lectures
reference publication
Lifelike Computer Characters: The Persona Project at Microsoft (book chapter, 1997) — Gene Ball, Dan Ling, David Kurlander, John Miller, David Pugh, Tim Skelly, Andy Stankosky, David Thiel, Maarten Van Dantzich, Trace Wax