tag : contact centres
1 publication
Privacy Through Anonymisation in Large-scale Socio-technical Systems: Multi-lingual Contact Centres across the EU (paper in proceedings, 2016) — Claudia Cevenini, Enrico Denti, Andrea Omicini, Italo Cerno Privacy Through Anonymisation in Large-scale Socio-technical Systems: Multi-lingual Contact Centres across the EU (paper in proceedings, 2016) — Claudia Cevenini, Enrico Denti, Andrea Omicini, Italo Cerno