Jakob Bardram

CSCW seems to have a persistent problem of understanding the nature of "cooperative work". This paper argues that this problem is the direct result of not looking at the dynamic aspects of work — i.e. that cooperative work is not one thing, but different things at different times in different places. Based on Activity Theory the paper gives a conceptual framework for understanding the dynamics of collaborative work activities, and argues that the design of computer support should view cooperative breakdowns not as a problem but as an important resource in design. These arguments are based on empirical studies of healthcare work and the design of a computer support for planning and scheduling operations and other activities within a hospital.

(keywords) Cooperative work, dynamics, Activity Theory, design, healthcare
1998 ACM Conference on Computer Supported Cooperative Work (CSCW'98), pages 89-98, 14-18 November 1998, ACM Press
Author = {Bardram, Jakob},
Booktitle = {1998 ACM Conference on Computer Supported Cooperative Work (CSCW'98)},
Isbn = {1-58133-009-0},
Location = {Seattle, WA, USA},
Month = {14--18~} # nov,
Pages = {89--98},
Publisher = {ACM Press},
Title = {Designing for the Dynamics of Cooperative Work Activities},
Url = {http://portal.acm.org/citation.cfm?id=289444.289483},
Year = 1998}



Designing for the Dynamics of Cooperative Work Activities

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Jakob Bardram

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