Designing for the Dynamics of Cooperative Work Activities


Jakob Bardram

1998 ACM Conference on Computer Supported Cooperative Work (CSCW'98), pages 89-98
14-18 November 1998
ACM Press

CSCW seems to have a persistent problem of understanding the nature of "cooperative work".
This paper argues that this problem is the direct result of not looking at the dynamic aspects of work — i.e. that cooperative work is not one thing, but different things at different times in different places.
Based on Activity Theory the paper gives a conceptual framework for understanding the dynamics of collaborative work activities, and argues that the design of computer support should view cooperative breakdowns not as a problem but as an important resource in design.
These arguments are based on empirical studies of healthcare work and the design of a computer support for planning and scheduling operations and other activities within a hospital.

(keywords) Cooperative work, dynamics, Activity Theory, design, healthcare
 @inproceedings{bardram-book98,
Author = {Bardram, Jakob},
Booktitle = {1998 ACM Conference on Computer Supported Cooperative Work (CSCW'98)},
Isbn = {1-58133-009-0},
Location = {Seattle, WA, USA},
Month = {14--18~} # nov,
Pages = {89--98},
Publisher = {ACM Press},
Title = {Designing for the Dynamics of Cooperative Work Activities},
Url = {http://portal.acm.org/citation.cfm?id=289444.289483},
Year = 1998}
 

Publication

— authors

Jakob Bardram

— status

published

— sort

paper in proceedings

Venue

— volume

1998 ACM Conference on Computer Supported Cooperative Work (CSCW'98)

— pages

89-98

— publication date

14-18 November 1998

URLs

original page

Identifiers

— print ISBN

1-58133-009-0

BibTeX

— BibTeX ID
bardram-book98
— BibTeX category
inproceedings

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