Modifiche per il documento BISON

Summary

• Page properties (2 modified, 0 added, 0 removed)

Details

Page properties

Titolo

...	...	@@ -1,1 +1,0 @@
1		-BISON on APICe

Content

...	...	@@ -1,7 +1,5 @@
1		-{{include reference="Environment"/}}
	1	+= {{bison short="no"/}} ({{bison/}}) in {{apice/}}=
2	2
3		-= BIg Speech data analytics for cONtact centres (BISON) =
4		-
5	5	Contact centers (CC) are an important business for Europe: 35,000 contact centers generate 3.2 Million jobs (~~1% of Europe’s active population). A typical CC produces a wealth of multilingual spoken data that is nowadays mined by humans (CC agents and supervisors) or by rudimentary technical means.
6	6
7	7	BISON consortium plans to bring significant innovations in three areas: (1) basic speech data mining technologies (systems quickly adaptable to new languages, domains and CC campaigns), (2) business outcome mining from speech (translated into improvement of CCs’ Key Performance Indicators) and (3) CC support systems integrating both speech and business outcome mining in user-friendly way.
...	...	@@ -13,3 +13,5 @@
13	13
14	14	BISON consortium is composed of eight players with complementary skills. Two end users running large CC operations (EBOS, Atento) are generating user requirements and are ready to deploy the prototypes immediately in real scenarios. Phonexia (the coordinator), Brno University of Technology and Telefónica I+D are experts in speech data mining – from R&D, data processing to developing products placed on the market.
15	15	Telefónica Móviles is an expert in business outcome mining and MyForce is a skilled Contact Center hardware and software integrator. CC data involve a number of legal issues, therefore, the University of Bologna (with significant experience in regulatory and legal aspects) complements the consortium.
	14	+
	15	+{{include reference="Environment"/}}