Changes for page BISON

From version 14.2
edited by Andrea Omicini
on 22/03/2023 13:05
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To version 20.1
edited by Andrea Omicini
on 22/03/2023 13:33
Change comment: Uploaded new attachment "Grant Agreement-645323-BISON.pdf", version 1.1

Summary

Details

Grant Agreement-645323-BISON.pdf
Author
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1 +XWiki.AndreaOmicini
Size
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1 +16.8 MB
Content
Projects.Class[0]
Funding Body
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1 +European Community
Budget
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1 +4097952.5
CORDIS
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1 +645323
Description
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2 2  
3 3  {{bison/}} consortium plans to bring significant innovations in three areas: (1) basic speech data mining technologies (systems quickly adaptable to new languages, domains and CC campaigns), (2) business outcome mining from speech (translated into improvement of CCs’ Key Performance Indicators) and (3) CC support systems integrating both speech and business outcome mining in user-friendly way.
4 4  
5 -The project will produce two prototypes: smallBison (end of the 1st year) will be a functioning system for real, though limited, deployment and user feedback collection. bigBison (end of the project) will include full range of capabilities and be fully integrated with CC hardware and software infrastructure.
6 -Generation of business outputs will be demonstrated on real data.
5 +The project will produce two prototypes: smallBison (end of the 1st year) will be a functioning system for real, though limited, deployment and user feedback collection. bigBison (end of the project) will include full range of capabilities and be fully integrated with CC hardware and software infrastructure. Generation of business outputs will be demonstrated on real data.
7 7  
8 8  Business indicators and values for the market were instrumental for the definition of the project and will be crucial for project execution.
9 9  
10 -{{bison/}} consortium is composed of eight players with complementary skills. Two end users running large CC operations (EBOS, Atento) are generating user requirements and are ready to deploy the prototypes immediately in real scenarios. Phonexia (the coordinator), Brno University of Technology and Telefónica I+D are experts in speech data mining – from R&D, data processing to developing products placed on the market.
11 -Telefónica Móviles is an expert in business outcome mining and MyForce is a skilled Contact Center hardware and software integrator. CC data involve a number of legal issues, therefore, the University of Bologna (with significant experience in regulatory and legal aspects) complements the consortium.
9 +{{bison/}} consortium is composed of eight players with complementary skills. Two end users running large CC operations (EBOS, Atento) are generating user requirements and are ready to deploy the prototypes immediately in real scenarios. Phonexia (the coordinator), Brno University of Technology and Telefónica I+D are experts in speech data mining – from R&D, data processing to developing products placed on the market. Telefónica Móviles is an expert in business outcome mining and MyForce is a skilled Contact Center hardware and software integrator. CC data involve a number of legal issues, therefore, the University of Bologna (with significant experience in regulatory and legal aspects) complements the consortium.
Funding
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1 +3090824.5
Institutional URL
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1 +https://cordis.europa.eu/project/id/645323
Logo
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1 +BISONLogo.png
UniBo URL
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1 +http://bison.apice.unibo.it/