Modifiche per il documento BISON

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Summary

Details

Page properties
Padre
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1 -Main.WebHome
Tags
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1 +BISON|deep learning|data mining|data processing
Content
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1 -={{bison short="no"/}} ({{bison/}})=
1 +>Info
2 2  
3 -Contact centers (CC) are an important business for Europe: 35,000 contact centers generate 3.2 Million jobs (~~1% of Europe’s active population). A typical CC produces a wealth of multilingual spoken data that is nowadays mined by humans (CC agents and supervisors) or by rudimentary technical means.
3 +* //{{themeTextSecondary}}(main programme){{/themeTextSecondary}}// [[H2020-EU.2.1.1.>>https://cordis.europa.eu/programme/id/H2020-EU.2.1.1./en||target="_blank"]] – INDUSTRIAL LEADERSHIP - Leadership in enabling and industrial technologies - Information and Communication Technologies (ICT)
4 +** //{{themeTextSecondary}}(programme){{/themeTextSecondary}}// [[H2020-EU.2.1.1.4.>>https://cordis.europa.eu/programme/id/H2020-EU.2.1.1.4./en||target="_blank"]] - Content technologies and information management: ICT for digital content, cultural and creative industries
4 4  
5 -{{bison/}} consortium plans to bring significant innovations in three areas: (1) basic speech data mining technologies (systems quickly adaptable to new languages, domains and CC campaigns), (2) business outcome mining from speech (translated into improvement of CCs’ Key Performance Indicators) and (3) CC support systems integrating both speech and business outcome mining in user-friendly way.
6 6  
7 -The project will produce two prototypes: smallBison (end of the 1st year) will be a functioning system for real, though limited, deployment and user feedback collection. bigBison (end of the project) will include full range of capabilities and be fully integrated with CC hardware and software infrastructure.
8 -Generation of business outputs will be demonstrated on real data.
7 +* //{{themeTextSecondary}}(funding scheme){{/themeTextSecondary}}// CSA - Coordination and support action
8 +* //{{themeTextSecondary}}(call for proposal){{/themeTextSecondary}}// [[HORIZON-CL4-2021-HUMAN-01>>https://ec.europa.eu/info/funding-tenders/opportunities/portal/screen/opportunities/topic-search;callCode=HORIZON-CL4-2021-HUMAN-01||target="_blank"]]
9 +** //{{themeTextSecondary}}(topic){{/themeTextSecondary}}// [[HORIZON-CL4-2021-HUMAN-01-02>>https://cordis.europa.eu/programme/id/HORIZON_HORIZON-CL4-2021-HUMAN-01-02/||target="_blank"]] – European coordination, awareness, standardisation & adoption of trustworthy European AI, Data and Robotics (AI, Data and Robotics Partnership) (CSA)
9 9  
10 -Business indicators and values for the market were instrumental for the definition of the project and will be crucial for project execution.
11 -
12 -{{bison/}} consortium is composed of eight players with complementary skills. Two end users running large CC operations (EBOS, Atento) are generating user requirements and are ready to deploy the prototypes immediately in real scenarios. Phonexia (the coordinator), Brno University of Technology and Telefónica I+D are experts in speech data mining – from R&D, data processing to developing products placed on the market.
13 -Telefónica Móviles is an expert in business outcome mining and MyForce is a skilled Contact Center hardware and software integrator. CC data involve a number of legal issues, therefore, the University of Bologna (with significant experience in regulatory and legal aspects) complements the consortium.
14 -
15 -{{include reference="Environment"/}}
Grant Agreement-645323-BISON.pdf
Author
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1 +XWiki.AndreaOmicini
Size
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1 +16.8 MB
Content
Proposal-SEP-210164556.pdf
Author
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1 +XWiki.AndreaOmicini
Size
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1 +2.0 MB
Content
Projects.Class[0]
Acronimo
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1 +BISON
Documento di sovvenzione
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1 +Grant Agreement-645323-BISON.pdf
Ente finanziatore
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1 +European Community
Bilancio
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1 +4097952.5
Contesto
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1 +international
CORDIS
... ... @@ -1,0 +1,1 @@
1 +645323
Valuta
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1 +€
Descrizione
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1 +Contact centers (CC) are an important business for Europe: 35,000 contact centers generate 3.2 Million jobs (~~1% of Europe’s active population). A typical CC produces a wealth of multilingual spoken data that is nowadays mined by humans (CC agents and supervisors) or by rudimentary technical means.
2 +
3 +{{bison/}} consortium plans to bring significant innovations in three areas: (1) basic speech data mining technologies (systems quickly adaptable to new languages, domains and CC campaigns), (2) business outcome mining from speech (translated into improvement of CCs’ Key Performance Indicators) and (3) CC support systems integrating both speech and business outcome mining in user-friendly way.
4 +
5 +The project will produce two prototypes: smallBison (end of the 1st year) will be a functioning system for real, though limited, deployment and user feedback collection. bigBison (end of the project) will include full range of capabilities and be fully integrated with CC hardware and software infrastructure. Generation of business outputs will be demonstrated on real data.
6 +
7 +Business indicators and values for the market were instrumental for the definition of the project and will be crucial for project execution.
8 +
9 +{{bison/}} consortium is composed of eight players with complementary skills. Two end users running large CC operations (EBOS, Atento) are generating user requirements and are ready to deploy the prototypes immediately in real scenarios. Phonexia (the coordinator), Brno University of Technology and Telefónica I+D are experts in speech data mining – from R&D, data processing to developing products placed on the market. Telefónica Móviles is an expert in business outcome mining and MyForce is a skilled Contact Center hardware and software integrator. CC data involve a number of legal issues, therefore, the University of Bologna (with significant experience in regulatory and legal aspects) complements the consortium.
Data di fine
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1 +2017-12-31 00:00:00.0
Aree scientifiche
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1 +system software • data mining • deep learning • employment • data processing
Nome completo
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1 +Big Speech data analytics for contact centres
Finanziamento
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1 +3090824.5
Accordo di sovvenzione
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1 +645323
URL istituzionale
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1 +https://cordis.europa.eu/project/id/645323
Chiave
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1 +bison
Logo
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1 +BISONLogo.png
Durata in mesi
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1 +36
page
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1 +BISON.WebHome
Programma di finanziamento
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1 +H2020-EU.2.1.1. - INDUSTRIAL LEADERSHIP - Leadership in enabling and industrial technologies - Information and Communication Technologies (ICT) • H2020-EU.2.1.1.4. - Content technologies and information management: ICT for digital content • cultural and creative industries
Proposta finale
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1 +Proposal-SEP-210164556.pdf
Tipo
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1 +competitive
Data d'inizio
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1 +2015-01-01 00:00:00.0
Stato
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1 +ended
URL UniBo
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1 +http://bison.apice.unibo.it/
URL
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1 +http://bison-project.eu/
Durata in anni
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1 +3